Heat link dead

[marie2]

Heat Link is dead  no lights but checked & there is voltage. Have run through all checks & suggestions as per other messages but no luck. 

Is there a way of bypassing this & putting the heating on?? 

[AlexD]

Hi @marie2 , thank you for the information and sorry for the late reply. It is great to hear you already checked the power to make sure it is ok. There are a few more details I would like to check: 

1. When was the thermostat installed?
2. When did you first notice this behavior?
3. Was it installed by a Nest Pro or by a heating/electrical engineer?
4. Did you notice any message on the thermostat display?
5. Did you notice any power cut in the area before this occurred?
6. Did you have any maintenance done on the heating or electrical system recently?
7. Do you have only one or multiple Google Nest thermostat devices at the location?

[CristianC]

Hi there. Just checking in. How's it going with your thermostat?

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.