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Heat turning off

ComatosedVictim
Community Member

Hi,

Twice in the past 2 weeks we have woken up to the heat being off on the thermostat. I checked my voice logs to see if something was said instructing the heat to be turned off but I found nothing. I have the thermostat set on a schedule. Is there a nest log that would tell me how it turned off? My wife is quite upset as we had our daughter and grandbaby over this second time and I'd like to fix it so it doesn't happen again.

I found the emergency temp setting and the highest I can set it to is 7°C to turn on the thermostat. I think this is an issue for winter in Canada as things can start freezing if they're further from the heat. I don't see why this is not changeable to whatever temperature I feel it should be set to.

Any help would be great, thankyou.

 

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi ComatosedVictim,

 

Thanks for posting and sorry for the delay.

 

Safety Temperatures can protect your home during extremely cold or hot weather. With Safety Temperatures, when your home reaches a set temperature limit, your thermostat will turn on heating or cooling even if the thermostat is set to Off. This can help ensure that your pipes won't freeze or your home won't overheat. Check this link to know more details about it.

 

Could you send a photo of the temperature options when you're setting it on your Home or Nest app?

 

Best,

Mel

Hey there ComatosedVictim,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

Hi ComatosedVictim,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel