Heater on but no hot air

[MediumJay]

had a new package unit installed in May 2022. Nest learning thermostat recently has not been heating the house. Is set to heat. Lights up orange. No hot air blowing. 

[EdwardT]

Hi MediumJay,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• How is your previous thermostat wired?

Looking forward to your response.

Thanks,

Edward

[BradJones]

I have same issue nothing in heat mode AC works so I moved the hot and cold wires it came on in heat mode but blowing cold air

[EdwardT]

Hi BradJones,

Thanks for sharing. I'd like to clarify what happened in your situation. Did you swap the Y and W wire? If the wires are still swapped, could you try to call for cooling and check if it's going to blow hot air?

Thanks,

Edward

[BradJones]

I thought about trying that but didn’t want to mess it up 

[MediumJay]

So turns out our 7 month old heater, which is part of a package unit, had a motor for the heater go bad. Not a nest issue at all. Thanks for the support EdwardT, and everyone here.

[EdwardT]

Hi MediumJay,

Thanks for the update. I'm glad to hear that you were able to find what's causing the issue. Let us know if you have other questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi MediumJay,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi MediumJay,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[MediumJay]

Thanks for checking in. I already updated the post. It was the package unit. Nothing to do with the thermostat. Thanks for your diligence. 😀

[EdwardT]

Hi MediumJay,

Thanks for the update. I will be locking this thread in 24 hours. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward

[BradJones]

I flipped and called for cold air and doesn’t come on at all. 

[EdwardT]

Hi BradJones,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[Jhonleanmel]

Hey there,

Checking back in — have you had the chance to fill out the form?

Best,
Mel