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Heating 24hr

MoeC
Community Member

‎01-05-2025 02:48 AM

I'm having issues with energy history on my device. It shows usage to be 24 hrs a day in app even tho i have reset it manually. Is there any way to resolve this issue?

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GabrielaG
Community Specialist
Community Specialist

‎01-09-2025 01:18 PM

Hi

 

Thanks for reaching out to the community. I'm sorry to hear you are having difficulties with the energy history on your device. I'm happy to help you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

  • What type of Nest Thermostat do you have?
  • When did the issue start?
  • What app are you using with your thermostat: the Google Home app or the Nest app?
  • Can you please tell me what device or feature it is that you did a reset on?

Any additional details you can provide will be helpful.

 

Regards,

Gabriela

 

 

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