11-14-2022 03:02 PM - edited 11-14-2022 03:13 PM
I have had nest 3rd gen learning thermostat for over a year and has been working very well.
Over the weekend, I noticed that when I turned up the heat the ac compressor turns on and starts the AC instead of heat. There has been no changes to the system.
I tried to turn on the furnace heads-up to check the heat and that seems to run fine for 15 minutes. Currently using that to get some heat at home.
Does anyone know what the problem is?
11-18-2022 07:15 PM
Hi kiriti,
Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
11-21-2022 11:00 AM - edited 11-21-2022 11:02 AM
Hi @EdwardT thanks for reaching out. I had a tech come in to solve the issue.
The problem was I wired the system a year ago following the old thermostat. I had no C power wire. The system worked fine for a year and had no issues. But a week ago this started blowing cold air instead of heat.
Old Wiring
Turns out that I had the wiring wrong. I did not have a heat pump. So no brown wire connection. The tech was also surprised that the system was working fine for a year. Got the Blue wire hooked up and fixed the wiring. Now the system works fine.
The thing I learned from this experience is to make sure the wiring from your system matched the nest system and do not rely on the wiring form your old thermostat.
11-21-2022 05:13 PM
Hi kiriti,
Thanks for the update. I'm glad to hear that everything is working fine now. Please observe it for now and let us know if anything comes up.
Thanks,
Edward
11-24-2022 05:15 PM
Hey kiriti,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
12-01-2022 11:09 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake