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Heating issues

RacheleH
Community Member

For the last 4 days, my heat has stayed on but is not heating the house. Right now the thermostat says my house if 61°F and I normally keep my house at 65 in the winter. It is not reaching temperature. 

I just had my HVAC tune-up in Feb, and confitmed all systems were working properly and I have enough frion.

I reset the thermostat and it did not help. Then I reset the circuit breakers and when the system turned back on, the thermostat said my house was at 71°F, then it quickly fell to 60°F within 15mins or so, and heat kicked on, but again my house did not get warmer and the system stayed on for hours before I turned it off. 

I completely factory reset the thermostat and programmed all settings again, removed and re-added device to my Nest app. This did not help.

There is power to the thermostat, as I checked those settings as well. The last software update says March. I hope a software update did not mess up my system.

All wiring looks fine and not corroded or broken.  Air is blowing through vents. I have forced air and only the single thermostat.

This was installed before I bought the house, so the Nest is at least 7years old. My HVAC system is 4 years old. The thermostat is adequately placed in the upstairs hallway. 

2 REPLIES 2

RacheleH
Community Member

Also, my heat pump setting is set to each cycle as suggested in the online troubleshooting guide. 

luciaaa
Community Specialist
Community Specialist

Hi, @RacheleH!

 

Thank you for posting in the community. I'm sorry to hear your heating system isn't working. I appreciate the detailed information and the troubleshooting steps you've already taken so far. I'd be glad to assist you.

To troubleshoot effectively, please answer the following questions: 

Additionally, please provide the following information: 

  • A picture of the current wiring configuration on your Nest Thermostat.
  • A picture of the configuration on the Nest or Google Home app.

This information will help to determine the best next troubleshooting steps.

Please keep me posted.

 

Best regards.

Ana