05-13-2022 03:59 PM
Hello,
Today I received an email stating that the wifi link to my heatlink has been disconnected. Having checked I have noticed that the LED light is off and does not respond to the central button being pressed. I have two other heatlinks in the same cupboard which are working correctly. Can I get a replacement heatlink module?
Thank you.
05-14-2022 12:30 AM
Thanks for letting us know @Saleem20634
Could you tell me please when did the situation start occurring first and when was the thermostat installed?
Also, please answer the following questions:
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
05-14-2022 03:28 AM
Good morning
Situation occured yesterday 13th May 2022, installed December 2019.
No lights on heatlink, boiler does not activate when button pressed.
Error reported on app H71 and on thermostat display H71.
No recent power cuts.
No recent service of electrical, plumbing or heating systems.
Fuse box has been checked, no breakers activated.
My two other heatlink modules connected to their own thermostats are working correctly.
Regards.
05-14-2022 03:52 AM
Thank you. I've sent you an email. Please take a look at it and let me know when you've filled out the form.
05-14-2022 04:55 PM
Form has been filled
05-15-2022 12:50 AM
Thank you. I've sent you an email with the resolution. In this case, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!