Heatlink no power

[zmokkienr8]

 Hi, 

My heatlink is no longer receiving power. I have already replaced the power cable but this does not solve the problem. My heatlink is 4 years old but I can still expect it to last longer. Can I escalate this somewhere? Read that it is a known problem.

[AxelD]

Hi zmokkienr8,

Thanks for posting in the Community! Sorry to hear that your Heat Link isn’t receiving power. No worries, help is here! To assist you better please provide me with the following information:

1. Are you seeing any wiring report or error on the thermostat or app?
2. Have you recently had service or maintenance on your electrical, plumbing, or heating system?
3. What Heat Link generation do you have?

Keep me posted.

Regards,

Axel.