Help! App and Nest Thermostat

[Mary12]

 I have a nest thermostat and somehow my app got screwed up with the email addresses and the passwords. Now the only way I can reach this thermostat is to climb on top of the piano. I have tried multiple numbers to reach you and they’re all disconnected!!

Help!!!

Mary Sanford

Sent from my iPhone

[MplsCustomer · Accepted solution]

@Mary12 

The only way I know of to reach Support is with the link below, not selecting the suggested resources, and selecting the phone option if it is available depending on location and time of day:

https://support.google.com/googlenest/gethelp

[Mary12]

Yes, this helper was correct but even doing what they said was not easy nest makes it incredibly complicated as if they wanted you to do anything but call customer service. It finally worked for me following this helpers advice, and I was able to talk to a person from 1:30 to 2:30 AM to get this app. Problem solved. I will never buy another nest product if it is this difficult to reach customer service that says a lot about the company. The technician was really excellent, but it was a very stressful situation. 

[Jake]

Hey there,

Thanks for the helpful link MplsCustomer.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel