Help!!! Just bought the new nest thermostat gen 4 and it has a pin on it

[Jhogan1984]

Just bought a brand new nest thermostat generation four got it out of the box installed it and whenever the screen comes up, I can’t even access the settings is asking for a pen and I never said a pin so how do I reset this

[Patrick_Caezza]

@Jhogan1984 

Where did you buy it at?