06-24-2023 09:14 PM
Hi! My nest have been working perfectly for 3 years. I’ve been trying to cool the house for the past 3 days and my nest keeps running. The temp increases and so does the time. I’ve reset it, multiple times, checked the wiring, nothing seems to work.
06-24-2023 09:25 PM
Same here, help, I'm in AZ and it's going to be 110° tomorrow! I'm considering just going Honeywell as I've been fighting this situation the whole year-no heat all winter and now summer no AC, I've gotten the air to turn on but it's not cooling down. AC dude told me nest is incompatible with older ac units 😞
06-25-2023 06:17 AM
I am having the same issue, it’s frustrating. I don’t even know who to call to come fix it. It’s hot outside and even hotter inside my house.
06-26-2023 05:24 PM
Same here. It doesn’t seem to cool in the time allotted. Finally cooled off overnight. It was at the correct temperature first thing this morning. I’m not sure if it is an issue with the thermostat or just hot
06-29-2023 08:37 AM
Hello everyone,
I'm sorry for the trouble, and thanks for letting us know that your cooling won't work with the Nest Thermostat. I'd be happy to take a look at this.
To isolate:
I'll look forward to your response.
Regards,
Mark
07-02-2023 11:20 AM
Hi there,
Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.
I appreciate your help, Mark.
Best,
Jenelyn
07-02-2023 03:25 PM
Good afternoon
07-08-2023 12:27 PM
Having the same issue! We have a GE HVAC system (heat pump) and the AC has not been working all summer. We just installed the two GE HVAC units last year and are being told by a GE technician that Nest thermostats will not work with the units! Has anyone else installed GE units and had this issue? Believe we have the 7500 series. I was going to try switching the the Y1 and W2/Aux which I think was suggested as a possible solution to test whether air cools in heating mode....but our heat seemed to work fine all winter. We have two units and the guys who installed added relay switches so one of the units works fine to both heat and cool. The other will not cool! Sound like a Nest thermostat issue? Or an issue with the HVAC unit?
07-09-2023 07:23 PM
I’m having the same issue. AC is set to 75 and it won’t go below 77. I’ve had the nest installed since I got the unit 14 months ago and the problem just started on Thursday night/ Friday morning. So I know it’s compatible. It’s just not working.
Oh, and the AC unit itself does turn on and run, the house just never cools.
I’ve had my windows open and it’s been 70 here for hours. Nest still reads 77.
09-07-2023 08:09 PM
Hi folks,
I know it has been a while, but I wanted to ensure that everything was covered here.
I appreciate all the detailed situations with controlling your AC units. How's it going? Have you tried any additional steps in the past few weeks? Please let us know so we can look for more options. Lastly, if you still need help, please share with us your thermostat's wiring setup and its power readings in the Technical Info settings or in the Equipment settings, depending on the Nest Thermostat versions you have.
Thanks,
Mark