History false readings

[Catherine2000]

My Next History tells me I had my thermostat set for 24 hours for December and most of January.  I was not in the house and my son had it set on auto assist and goes out to uni in the day.  I want to speak to an actual Nest employee not just struggle to communicate through chats and community’s and forums.  Please can someone get in touch on my email and importantly post a telephone number here? 

[Catherine2000]

Just in case you were thinking I know my son is at uni as he’s on Life360!

[Markjosephp]

Hello Catherine2000,

I'm sorry for the trouble this may have caused you. I understand the data shown in the Nest app's energy history usage can be confusing, but I'd be happy to take a look into this for you.

Please try to check your energy history via the Nest Web App. This will help us isolate if both are reading the same information. Also, could you please share with us a screenshot of the graph showing the usage for the month of December?

I'll look forward to your response.

Regards,

Mark

[EmersonB]

Hi everyone,

@Catherine2000 I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermost's history readings? Were you able to read the information and check the link that Mark has shared? In case you have an update, you know where to find us.

I appreciate the help, Mark.

Best,
Emerson

[EmersonB]

Hello Catherine2000,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson