History of thermostat a day behind

[Onemorehere]

Thermostat has been a day behind since daylight savings time. Restarted thermostat and app but no change. Thermostat itself is up to date. Would prefer to find a fix without having to factory reset device.

[kcruzgonzalez]

Hi Onemorehere,

Thank you for posting in the community. I'm sorry to hear you're experiencing trouble with your Google Nest thermostat. I understand how frustrating that can be, and I'm here to help.

To help us troubleshoot effectively, could you please answer the following questions:

• What specific model of Google Nest Thermostat do you have?

• When did you first notice this issue?

• When did you last see the usage data update correctly?

• Have you tried restarting your Nest Learning Thermostat itself?

• Have you recently made any changes to your Wi-Fi network, such as changing your password or router?

In addition to answering these questions, please try the following troubleshooting steps:

• Clear the App Cache:

  • On your phone, go to "Settings" > "Apps" > "Nest or Home" > "Storage" > "Clear cache". This can resolve temporary data conflicts.

• Update the app:

  • Ensure the app is updated to the latest version on your phone.

• Reinstall the app:

  • If clearing the cache doesn't resolve the issue, try uninstalling and reinstalling the app.

• Check Phone's Date and Time:

  • Ensure your phone's date and time are set to "Automatic" or are correctly configured. Incorrect date and time settings can sometimes cause synchronisation issues.

• Restart Your Phone:

  • A simple phone restart can resolve many temporary software glitches.

Please provide your responses to the questions and let me know if the issue persists after trying these steps. I look forward to your response.

Regards,

Kevin