Home App constantly loses connection with Nest Thermostat

[Bahniox]

I saw that this was happening to people a year ago and I don't think it was ever resolved. This just started happening to me the beginning of January and I have tried everything. I did recently see that the home app was updated the beginning of January as well so I'm thinking there's a connection there but how do I fix it?

[51tiger51]

having the same problem and old and new nests will not come back to the app.  google will not allow migration from old app

[Markjosephp]

Hello folks,

I'm sorry to hear you're both having issues with your Nest Thermostat, which goes offline in the app. I'd be happy to take a look at this for you.

A few questions: could you please check your thermostat's power readouts on its equipment settings? Does your thermostat have a C wire or a Nest Power Connector installed? Also, have you tried the steps in this guide?

Let me know if that helps or if the issue still persists.

Regards,

Mark

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake