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Home/Away has stopped working as expected - keeps switching to ECO

Pete-w
Community Member

3 weeks ago

My house keeps switching to Away and Eco even when I am home and the AC switches off. I have two Nest Thermostats, let's call them upstairs(for AC) and Downstairs (for Heat). Both are active for presence sensing, along with two Nest Protects. I do not use the phone geo-fencing.

For years this has worked with no issue, but sometime recently the Downstairs thermostat does not see me moving around and switches the house to Away mode. If I go upstairs and walk in front of the thermostat there it switches back to Home. 

I tried the online chat and the bot says that this is a known issue in the forum, but I don't see this specific problem mentioned. Has anyone else run into this issue and how did you resolve it? It feels like it must be a recently introduced bug in the software and nothing has changed here.

 

 

3 REPLIES 3

Hertfordian
Community Member

3 weeks ago

Same problem here.  Have had to disable eco automatically setting when away for the time being.  Very frustrating!

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virnab
Community Specialist
Community Specialist

2 weeks ago

Hi there,

 

Thanks for reaching out to our community.

I appreciate your inquiry regarding the Home/Away setting on your Nest thermostat devices, given the inconveniences you're experiencing at home and the response from one of our Google customer service agents through chat, who informed you that it is a known issue in the forum. I’m glad to assist you with your concern.

I can confirm that our team is aware and is looking into this issue. We apologize for the inconvenience; thank you for your patience.

 

Best regards,

Virna

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Pete-w
Community Member

a week ago

Can you offer a temporary work-around. My HVAC situation is currently unsustainable because the home keeps going into away mode and turning everything off. I walk in front of the thermostat and it does not go back to 'Home'. I have to physically touch the thermostat to make it work.

 

I have tried turning off all presence sensing in the app and I get a pop-up saying "Request contains an invalid argument". I am this close to dumping my thermostats and going with a different vendor.

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