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Home / Away not reliable

Twidget58
Community Member

Nest Learning Thermostat Gen 3 does not reliably detect Home / Away.

Home / Away function is NOT RELIABLE.

I was home all night, and at some point the thermostat decided I wasn't home, so I woke up to ECO temperature of 60 degrees.

Yet another example of unreliable Google technology.

Very Disappointing.

And WHY am I required to choose a Platform for posting this feedback??

This feedback applies to ALL platforms. I only choose web browser because I had no other choice. More Google nonsense.

1 REPLY 1

Markjosephp
Community Specialist
Community Specialist

Hello Twidget58,

 

I'm sorry to hear about your frustrating experience with the Nest Learning Thermostat. It's understandable that waking up to an unexpectedly low temperature due to a false detection can be inconvenient.

Issues like these can be quite inconvenient, and I understand your disappointment with the reliability of the Home/Away feature. It's important for smart devices to accurately detect occupancy to ensure a seamless and comfortable experience for users.

I appreciate you sharing your experience and feedback, whether positive or negative, which can contribute to the overall improvement of our products and services. If you have any further concerns or questions, don't hesitate to let me know with additional details, like the steps you have taken or any information that you'd like to pass along.

Best regards,
Mark