Home Report not received for 2 months

[David1953]

Received my emails each since June through November. Since then nothing

Yes, in my nest app under Notifications, Nest Home Report is enabled

What is wrong?

[Markjosephp]

Hello David1953,

Thanks for letting us know about the missing month's home report. Let's see what's going on.

Check if your thermostat shows your 10-day summary of energy history in the Nest app. Also, make sure that the Nest app is up to date and that the permission settings on your phone's notification are turned on.

Please let us know how it goes.

Regards,

Mark

[Markjosephp]

Hi there,

I'm checking back in — how's it going? Still need our help? I found a helpful article with troubleshooting steps for Home Report. Please let us know if you need more help so we can assist you right away.

Thanks,

Mark

[Markjosephp]

Hi David1953,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.

Thanks,

Mark