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Hot water schedule not visible in the app

PeteAde
Community Member

I have a baxi system boiler and baxi hot water cylinder connected to my nest learning thermostat. The hot water schedule opens then immediately closes whenever I tap the schedule button in the nest app, however, it works fine from the base unit, e.g. I can access the schedule and the cylinder heats the water according to the schedule so know it’s not a compatibility issue. The web app also shows a blank screen if I try to access the hot water schedule there too. I can access the heating schedule fine in the app.

Can anyone advise why the hot water schedule won’t work in the app?

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