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House not heating beyond 52

rsfridie
Community Member

We are away from the house. App shows house temp is 52. Have had 2 low temp warnings with auto turn on. App shows furnace response to turning on for setting of 70, with slow movement of fan icon. However, no matter how long furnace runs, temp will not exceed 52. Will be away for another 16 days. Can a restart be done from the app?

6 REPLIES 6

EdwardT
Community Specialist
Community Specialist

Hi rsfridie,

 

Thanks for reaching out. There are a lot of possible reasons why the ambient temperature isn't changing when your furnace is already running and we don't have an option to troubleshoot it if you don't have access to the thermostat physically. You can click on this link for instructions on how to reboot your Nest Thermostat remotely. Let us know the results.

 

Thanks,

Edward

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Ebedia
Community Specialist
Community Specialist

Hello everyone,

 

@rsfridie just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Thanks for answering Mel and Edward.

 

Regards,
Emerson

rsfridie
Community Member

We are still in need of assistance of some type.  However, we will not be home until Dec 24 to be physically at the thermostat to take care of this.

Jhonleanmel
Community Specialist
Community Specialist

Hi rsfridie,

 

Thanks for letting us know. Take your time, I'll be waiting for your update.

 

Best,
Mel

Hey there rsfridie,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel