09-30-2024 02:33 AM
Hi
My heat link has died and I'd like to purchase a replacement. I've had the unit for 4 years. How can I get one in Ireland/EU?
Thanks,
Lucas
09-30-2024 02:38 AM
Adding additional context to this.
The Nest Link no longer shows any LED lights on, even when pressing the On/Off button. I've already tried to power cycle the unit, with no success.
I checked the installation using another Heat Link unit and it worked successfully, isolating the issue to the faulty Heat Link unit.
10-03-2024 09:18 AM
Hi lukinhakbsa,
Thanks for posting. I understand that your Nest Heat Link is not showing any light. But don't worry; I can help. Could you please share detailed information about the steps that you tried to make the Heat Link work again?
Please keep me posted.
Best regards,
Jenny
10-13-2024 07:19 AM
Hi.
i also have a completely dead headlink. I’ve tried to reset it - held the button down for 20 seconds. And no lights still. I’ve also reset the fuse in the fused spur power socket. Can you tell me where I can get a replacement in the uk please
10-16-2024 09:34 AM
Hi justfen,
Thanks for posting in the Community! Sorry to hear that your Heat Link isn’t flashing any light. Thanks for the troubleshooting you already tried; I really appreciate it. No worries, help is here! Please provide me with the following information to get the right troubleshooting:
Keep me posted.
Regards,
Axel.
10-17-2024 08:56 PM - edited 10-17-2024 08:57 PM
Hi @Robmcmahon,
Thanks for reaching out to the Community. I am sorry that your Heat Link is having power issues, preventing it from controlling your heating system with your Nest Thermostat. I'd be happy to help you. Let’s check it out.
Before we go further with deep-dive troubleshooting or replacements, let me ask you some important questions:
Here are some basic steps you can try to troubleshoot the issue in the meantime:
You can check the following article to verify Manually control heating when Heat Link is disconnected.
Please keep me posted.
Best regards,
Mario
10-17-2024 10:43 PM
Hi,
im not sure when it was installed but would be at least 3/4 years ago, I’ve gone through all the steps you mentioned (or the ones I could),
I think it’s a gen two.
the thermostat can’t link or find the heat link, the heat link has no light and holding or pressing the button does nothing.
i have a second nest for another zone and that heat link is still working and connected so the power is to the both of them and the boiler is working.
is my only option to buy a new full nest to get another heat link, I can’t see them separately anywhere.
Thanks
10-18-2024 12:40 PM
Hi @Robmcmahon,
Thanks for the confirmation about the troubleshooting done! If the Heat Link still doesn't turn on after that. No worries, help is here! The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Remember to add your thread conversation link on the request.
Regards,
Axel.
10-20-2024 12:18 PM
Hi @Robmcmahon,
We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Regards,
Axel.
10-20-2024 12:47 PM
Hi, I needed my heating controls fixed so just bought a new nest and replaced the defective heat link, it’s working now!!
10-17-2024 12:29 PM
I also just had a heat link die on me! I have two, one is working ok but the other one has no power! I know a recall has happened before but I’d even just like to get another one to allow me to turn my heating on. Finding it hard to find where to get one!?
11-13-2024 02:34 AM
Same issue, heat link is not working and have tried trouble shooting but it is not activating the switch to the boiler. Can a replacement heat link be purchased?
11-13-2024 04:00 AM
I bought a new nest just to get the heat link. Seems stupid for something that seems to go a lot and can be linked to any thermostat so I didn’t even use the new one.
11-13-2024 04:11 AM
Thanks Rob, yes agreed very poor design in that case!!