Showing results for 
Search instead for 
Did you mean: 

How do I complain?

Community Member

Been given the run around for 3 days now on messenger. My heat link has failed and taken the thermostat with it as no power. So no heating or hot water. There is power to the heat link but the heat link does not work, no there was no power surge, no power cut, no work to the house! The other 2 thermostat work fine as do their heat links.

I have filled in the form sent in messenger multiple times on request. I have supplied the serial number of the thermostat multiple times and also sent photos of it. I have sent copies of emails where i purchased and has a Nestpro electrician install it. I have given you access to my account. Then you are having problems verifying my thermostat! Well if your hoping to contact it you cant, its dead remember! It has no power so has now shut down! Happens when there is no power and back up battery also dies. You reckon have sent me multiple emails to my account so I can verify my email account is your latest line!! Do I believe that, no not anymore. So latest delaying contact is fill in the form again with an alternative email address they can use to verify my account!!!! How ridiculous, yes I have other email addresses but they are not connected to my Nest account so how is that verification of anything????  Do I think Im being strung along, yes! I have cancer, I feel the cold more than most. I now have hot water on being heated by electric which is costing me a fortune on top of the already excessive power bills. I also want to know if you fall under any Ombudsman services, I have all the conversation and screen shots of all the forms filled in multiple times.


Community Member

Why don't you just ring Nest and talk to a person, you will get a much better response!

doesnot work they give you the runner around and say they are sorry but there is a delay in sending out the email so you can get your warranty thermostat - been waiting 7 days now for this email and you cannot get them to process it any faster - rubbish service.

Community Specialist
Community Specialist

Hi again,


Please let me know if you still need our help.

Community Specialist
Community Specialist

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.

Community Specialist
Community Specialist

Hello there,

I'll do my best to get this resolved. Please give me your case number and I'll make sure everything goes smoothly.