How do I get discount code for new thermostat?

[Smetzger]

I have received notice on my app that my thermostat will no longer be supported after next week.  I should receive an email with discount code to get a new thermostat.  I have not received an email yet.

HELP

(not sure if I have 1st or 2nd generation, app does not say)

[Ugadogs1992]

I have the same question!

[Ela1]

I have the same question too and how easy is a new one to set up and do I need a subscription as I don’t at the moment 

[AStanton]

Same here. Are they gonna wait until the 25th? 

[ValleyGal]

I am trying to find out but can't seem to get information.  Doesn't bode well for when the support is discontinued.

[Simon2k]

Same here, though I noticed that it already stopped working from the app and via Alexa.

[Md1lynch]

The code I received in the recent email is:

NLTUPGRADE

my question is, if I purchase their gen 4 nest. How long before that one stops getting support as well?

[Ugadogs1992]

Thank you. I haven’t even received an email. This is crazy. Do we go online to use this I’m assuming? 

[Simon2k]

This is exactly what I'm thinking. This is literally a software decision and a clear money grab.

[kcruzgonzalez · Accepted solution]

Hi there.

Thank you for reaching out to our Nest Community. We are so happy to assist you with your questions about the replacement program for your Nest Learning Thermostat (1st or 2nd generation).

The best way for our dedicated support team to investigate your specific account and manually verify the status of your eligibility and promotional code is through a private channel.

The team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer.

Feel free to reply to this post when you complete it. We are happy to help you get this resolved!

Regards,

Kevin

[Smetzger]

I have already filled this out twice and still no response. Poor customer service.