How to reset a Nest account

[thestormofwar]

How do I reset my Nest account?  I've been having repeated issues linking a thermostat to my account.  I've done two thermostats with the same errors (TD006, TD008, etc.) and done all the suggested troubleshooting I could fine.  As a last resort, I linked the thermostat to my backup account it worked perfectly fine.  As a result, I've asked Nest support, repeatedly, to reset my account, and they refuse to do it.   As such, is there a way I can reset it or disassociate my Nest apps from my account to for a reset or refresh?  I can't deal with chat or phone support anymore.

Thanks.

[zoeuvre]

Hi thestormofwar, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation.

There is no way to reset a Nest account except to delete it as a whole and then start over. To do that, follow the steps below:

1. Go to Google Account. 
2. Tap Security. 
3. Scroll down and look for Third-party apps & services.
4. Tap Nest. 
5. Select Delete all connections you have with Nest then tap Confirm. 

To create a Nest account again, follow the steps here. 

Let us know if you have any other questions. We're happy to help. 

Best,

Zoe

[Jenelyn_O]

Hi there,

Chiming in — were you able to try the troubleshooting steps that have been provided above? Please let us know how it goes.

I appreciate your help, Zoe.

Thanks,

Jenelyn

[Jenelyn_O]

Hey thestormofwar,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn