How to turn on heat?

[Tntxs2]

Hello, 

I need to turn on heat. When I go settings , it only shows cool and off.

How do I get to come on? 

Please advise

[Houptee]

Did it ever work with heat?

Is this a new installation of your Nest?

Pull Nest off the base and post pic of the wiring to the base terminals.

[EdwardT]

Hi folks,

@Houptee, thanks for the help!

@Tntxs2, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Tntxs2,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Tntxs2,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward