Hi khatami,
Thank you for posting in the community! I understand that you’re unable to log into the Nest account from your phone; I know how important this is, and I'm ready to assist.
To help me narrow down the issue, please provide a few more details:
- When did the issue start?
- Are you trying to log into your Nest account using the Google Home app or the Nest app?
- Are you using an Android or iPhone device?
- Is your smartphone’s operating system up to date?
- What happens when you try to log into your Nest account from your phone?
- Are you using the same Nest account that is linked to your Google Nest device?
- Are you able to log into your Nest account using the website: home.nest.com?
- Did you change your Nest account password recently?
Please keep me posted with those details so I can help you find a solution.
Best regards,
Virna
