Hi Nicehouse66,
Thank you for posting in the community! I understand that your Nest thermostat setup stopped with the 'contact us' message. I’ll be glad to work with you toward the issue solution.
Initially, I need a bit more information about your current setup:
Regarding your thermostat, let us figure this out by getting a look at the wires.
- Did you take a picture of your old thermostat's wiring before you disconnected it? If so, please share that picture. (This is a helpful piece of information.)
- What are the labels of the wires you currently have connected to the new Nest base (e.g., R, W, Y, G, C, O/B, etc.)? Please list all of them.
- Are any of the wires that were in your old thermostat NOT connected to the new Nest base?
Related to your HVAC system type:
- What type of system do you have? (e.g., Furnace and A/C, Heat Pump, Boiler, Dual Fuel (heat pump + furnace), Zoned System).
- Is the wiring in the wall considered high voltage (thicker wires, possibly labeled 120V or 240V, or held with wire nuts)?
I look forward to your answer. Rest assured that we’ll find the solution.
Any additional concerns or clarifications, let me know.
Regards,
Humberto
