cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Installing nest 4 generation thermostat

Ha6
Community Member

a month ago

Can't receive a verification code, phone number on this account has been cancelled 

 

0 Kudos
1 REPLY 1

GabrielaG
Community Specialist
Community Specialist

4 weeks ago

Hi @Ha6,

 

Thanks for reaching out to the community. I'm sorry to hear you're having trouble getting a verification code because your phone number is no longer active. I'm happy to help you find the most accurate information.

You can try the steps below:

  • Email verification: If you have a recovery email address linked to the account, they might send a code there.

  • Security questions: If you set up security questions, you might be prompted to answer them.

Also, you can check this article to learn more about how to Fix common issues with 2-Step Verification.

Let me know if you have any other questions.

 

Regards,

Gabriela

0 Kudos