Linking Honeywell thermostat to Google home

[McB1]

I installed a Honeywell smart thermostat.I'm trying to link it in the Google home app.The Google home app takes me a page where it wants me to sign in using my TCC account info.When i sign in I recieve a message error that my password is incorrect. I know that its not the incorrect password.Any suggestions???

[LovelyM]

Hi McB1, 

Thanks for posting — let's get this sorted out.

Please make sure that your Google Home app is up-to-date. You might also try to uninstall and reinstall the app or use another phone. Make sure to follow the steps suggested on this support website.

Let me know how it goes.

Cheers, 
Lovely

[LovelyM]

Hello McB1,

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end.

Best, 
Lovely

[LovelyM]

Hey McB1,

It's me again. Due to inactivity, I'll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread.

Thanks,
Lovely