Lost Nest thermostat on the app but still working

[Nest22]

I have a nest learning thermostat and a new 3rd generation which were bith wirking fine. I have lost both of them on my app.  They are both still working and link to the account. I no longer have them on the app  and cannot control them remotely.

[MelbaDT]

Hey Nest22, 

Sorry to hear about what happened but thanks for reaching out. 

A few questions — when did this start happening? Were there recent changes made on your mobile device, account where the Nest thermostats are linked to, or the settings of the actual thermostats themselves before this started happening? Also, have you tried logging into the Nest app using another mobile device or a computer's browser at https://bit.ly/3gW4i8w if the same issue persists?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba

[Nest22]

Still not working. Still no anwers, still no help. 

[MelbaDT]

Hey Nest22, 

Sorry to hear about this and thanks for getting back to me. Let's get it sorted out.

Could you provide the answers to the questions I've posted above so I could better understand what's going on? 

Best, 

Melba

[MelbaDT]

Hey there, 

It's me again — have you had the chance to check on my questions posted above? 

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been a while since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba