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Nest in, reports heating and cooling but not actually heating/cooling

Kmill
Community Member

Have had the nest installed for probably six months. Within the last week, the Nest will display that it is heating or cooling as required by our settings. The fan will turn on for our system but no true heating or cooling. Help please. 

1 Recommended Answer

sporfrog
Bronze
Bronze

Do you know it is the thermostat versus a problem with your HVAC system?  It is possible the thermostat is working fine and something else is not. Check the HVAC system. Look for lights blinking that normally don't.  Often if there is a blinking pattern or a number or letter displayed it indicates a problem.  The manual may be able to tell you what is wrong.

On the thermostat check settings like what kind of system type you have and fuel type.  The thermostat often needs to know that in order to switch on or off the proper wire. Make sure the wires are properly attached at the thermostat and one has not come loose. 

If you happen to have your old thermostat you could reinstall it temporarily to see if the system works again.

If you want a another pair of eyes to look at your thermostat wiring send an image of the wiring, ideally with the old thermostat and the new.

 

View Recommended Answer in original post

6 REPLIES 6

sporfrog
Bronze
Bronze

Do you know it is the thermostat versus a problem with your HVAC system?  It is possible the thermostat is working fine and something else is not. Check the HVAC system. Look for lights blinking that normally don't.  Often if there is a blinking pattern or a number or letter displayed it indicates a problem.  The manual may be able to tell you what is wrong.

On the thermostat check settings like what kind of system type you have and fuel type.  The thermostat often needs to know that in order to switch on or off the proper wire. Make sure the wires are properly attached at the thermostat and one has not come loose. 

If you happen to have your old thermostat you could reinstall it temporarily to see if the system works again.

If you want a another pair of eyes to look at your thermostat wiring send an image of the wiring, ideally with the old thermostat and the new.

 

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for responding, sporfrog. 

 

Kmill, I'm jumping in to check how's your thermostat is now? Have you had the chance to check on sporfrog's suggestions above? 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey Kmill, 

 

Checking back in —  still need our help?

 

Best, 

Melba

Kmill
Community Member

Thank you all for the input! AC company says it was a sensor fault! We thought perhaps we had hooked up the Nests incorrectly. 

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Got it — just to confirm though, is everything working as it should now? Did the AC technician sort it out?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba