My 3rd gen thermostat wont charge or reconnect to wifi

[CaptRickMartin]

I've tried restarting, I've tried deleting from home and doing factory resets.. still can't connect to wifi.....

Have to constantly manually charge the unit with USB cord ever hour or so other wise my house gets hott quick!! System worked fine for 8 months now all the sudden batteries di on the thermostat every hour.. I'm pretty sure my unit is defective and would like a new 1? How do I get that warrantied?

[zoeuvre]

Hi CaptRickMartin, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

A few questions: Did you use a micro-USB cable when you charged the Nest Thermostat display? If so, does it work with other devices? Did you charge the thermostat display on a working power outlet? Also, how did you know that the thermostat display was not charging? Did you see any light that blinks at the top of the display? If there is, what is the light's color? Lastly, for how long did you charge the thermostat display, and for how long does it last after charging it?

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

[zoeuvre]

Hello CaptRickMartin,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe