My apartment management does not allow me to install a Google Nest Thermostat

[Michael_Burnham]

Good morning,

My name is Michael J. Burnham, and my Gmail account is #,  My apartment management tells me the only thermostat I am allowed to use is the one they installed, so I need to request a return and full refund on my Google Nest Thermostat NOT ALLOWED TO BE USED IN MY APARTMENT. I PURCHASED MY GOOGLE NEST THERMOSTAT ON 7/15/1024 THROUGH DUKE ELECTRIC. I CHARGED MY CREDIT CARD WAS CHARGED as a "Utility Store Billing Fee." My credit card ends in #### it Again my USPS address is. I still have the original Google Nest Thermostat in its original shipping bag. I need to return it to Google for a full refund. Please send me a confirmation email to # for my options for a return and full refund on my Google Next Thermostat as my manager will not allow me to install my new Google Nest Thermostat. Thank you. 

Sincerely yours,

Michael J. Burnham

My Verizon Cell Phone number is ###-###-####.

[Michael_Burnham]

My email address is #

[aperezdeleon]

Hello Michael_Burnham,

Thank you for reaching out to our community.

It's unfortunate that it wasn't possible to install a Nest thermostat in your apartment. Let us discuss the next steps.

Since you've indicated your desire to explore return options, I suggest filling out this form. By completing it, my team can contact you directly via email. This will allow us to gather more information about your thermostat and how you acquired it so we can determine the best course of action.

Let me know once you've filled out the form, I'll keep an eye out for your response so we can reach out to you as soon as possible.

Regards,

Angel.

[Michael_Burnham]

# is my Gmail address. My residential address is Michael J. Burnham, 5 Saint Croix Place, Apt.5M, Greensboro, NC 27410, my Verizon Cell Phone number is ###-###-####, I need a pre-paid return sticker sent to my Gmail address to print and attach to my unopened Google Next Thermostat to return to the company SIMPLE ENERGY, INC, 6677 HWY 221, MOORE, SC 29369.

[Michael_Burnham]

#

[Michael_Burnham]

No response to my problem with my Google Nest Thermostat regarding how to obtain a pre-paid UPS Mailing label to return it to the original mailer found above, my Verizon Cell Phone number is ###-###-####. Thank you for any assistance you may be able to provide me.

Michael J. Burnham.

[SoriaD_]

Hello @Michael_Burnham 

Thanks for reaching out to our Nest Community. I apologize for all the inconvenience with your Nest Thermostat. I'm here to help you with that.

I completely understand this situation. Let me lend you a hand to find the solution. 
Please fill out this form  to forward this case to my support team. We are so happy to assist you.

Feel free to reply to this post when you complete it. We will contact you to continue searching for an answer.

Best regards,
Douglas.