My google home display keeps saying that Device hadnt been set up

[Wise]

google home display doesnt recognize my Napolean fireplace even though its on my devices.  I can use it on Google assistant.  Google  display turned  it on when i asked it last week.

[Derickf]

Hi @Wise,

Thank you for posting in the community. I understand you're having trouble with your Google Display because you're seeing an error message that says "the device hasn't been set up," even though your Napolean fireplace was working fine last week. I'm happy to assist.

To gather the necessary information, please answer the following questions:

• What type of Google Nest Display do you have? The following article could be helpful: Google Nest speakers and displays.
• Does the Napolean fireplace work on its own app?

• Have you tried unlinking and relinking the Napolean fireplace app in Google Assistant?

• If not, you can take a look at the following article: Google Account Linking with third-party apps & services

Please keep me posted.

Best regards.

Derick.