My nest is 2 degrees too high can i fix it or does it have to be replaced?

[Agodly1]

My nest is 2 degrees too high can i fix it or does it have to be replaced?

[Jhonleanmel]

Hi Agodly1,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Since when has this been happening? Also, what troubleshooting steps have you done so far?

Best,
Mel

[Agodly1]

This one is Brand New 3rd gen. Its definitely off . i taped 2 other movable thermometers next to it and they are right on and on with others . this Nest is off and I cant see how to calibrate it?

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Markjosephp]

Hello Agodly1,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark

[Agodly1]

i was out of the country for 10 days set it to 55 while i was gone. It’s definitely 2 degrees off. Back to 68 now and its off the 2

[Markjosephp]

Hi there,

Thanks for getting back to us, @Agodly1. I understand that you're not physically near your thermostat to take some steps. Could you at least provide a rundown of all the steps you've tried? Also, you can try these steps when you get home:

1. Enable the sunblock under the Nest Sense settings.
2. Check if your thermostat is near a heat source.
3. Gather the "relative humidity" (abbreviated as "rel. humidity") and "ambient temperature" (current temperature) readouts from Technical Info.
4. Restart your thermostat.

Please let me know if that helps, or if the issue still persists.

Regards,

Mark

[EdwardT]

Hey Agodly1,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Agodly1,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward