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Undetectable wires after setting up

Seahorse7
Community Member

Bought a new nest thermo, we followed set up instruction but it won’t connect. Batteries and Bluetooth checked. No issues. Looks to us wires are correct. 

14 REPLIES 14

Seahorse7
Community Member

After we reinserted wires, it still won’t connect but the message read @ @“you may need to reset your device to factory setting”. How can I set it when it is not even connected to the network ?

Seahorse7
Community Member

no. I tried again, it says my device is not compatible, but the system did meet the compatibility criteria.

 

Seahorse7
Community Member

how can I upload a pic of wires here?

 

@Seahorse7 

At the top of the Reply window, there's a camera icon; click on it.  You have to be logged onto this forum for it to work.  Click on the profile icon in the upper right corner of this forum's window to log on.

here are pics. Thank you!New   wireNew wireold wireold wireHAVC systemHAVC systemIMG_0336.jpg

This  is  my  last try  before  we return this back,   we have 30 days.

Jhonleanmel
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, MplsCustomer.

Seahorse7, we appreciate you sending photos for our reference. To confirm, is your system a heat pump or conventional system?

 

Best,

Mel

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

still seeking answers

Jhonleanmel
Community Specialist
Community Specialist

Hi Seahorse7,

 

Thanks for getting back to us and sorry for the delay.

 

Could you factory reset your Nest Thermostat manually by checking this link?

 

Best,

Mel

EdwardT
Community Specialist
Community Specialist

Hi Seahorse7,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Seahorse7,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

heat pump