01-01-2023 04:39 PM
Bought a new nest thermo, we followed set up instruction but it won’t connect. Batteries and Bluetooth checked. No issues. Looks to us wires are correct.
01-01-2023 05:13 PM
After we reinserted wires, it still won’t connect but the message read @ @“you may need to reset your device to factory setting”. How can I set it when it is not even connected to the network ?
01-01-2023 05:26 PM
01-02-2023 12:41 PM
no. I tried again, it says my device is not compatible, but the system did meet the compatibility criteria.
01-02-2023 12:42 PM
how can I upload a pic of wires here?
01-02-2023 03:58 PM
At the top of the Reply window, there's a camera icon; click on it. You have to be logged onto this forum for it to work. Click on the profile icon in the upper right corner of this forum's window to log on.
01-02-2023 05:50 PM
here are pics. Thank you!
01-02-2023 05:51 PM
This is my last try before we return this back, we have 30 days.
01-09-2023 01:25 PM
Hi folks,
Thanks for the help, MplsCustomer.
Seahorse7, we appreciate you sending photos for our reference. To confirm, is your system a heat pump or conventional system?
Best,
Mel
01-12-2023 02:32 PM
Hey there,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Mel
01-12-2023 03:25 PM
still seeking answers
01-19-2023 09:55 AM
Hi Seahorse7,
Thanks for getting back to us and sorry for the delay.
Could you factory reset your Nest Thermostat manually by checking this link?
Best,
Mel
01-23-2023 04:16 PM
Hi Seahorse7,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
01-24-2023 04:18 PM
Hi Seahorse7,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward
01-12-2023 03:25 PM
heat pump