NEST app not connecting to thermostat

[Louise13]

My app stopped connecting with the thermostat several months ago but it is in another location so only now have a chance to try and see what the problem is in person.
I have the ability to put home or away but can not see the temperature or adjust the settings for the temperature.

I have gone through all the suggested solutions but to no avail

[moralesvicente]

Hello Louise13, 

Thanks for reaching out to the Google Community Forum. I’m sorry to hear your thermostat is not connecting to the Nest app. So, don't worry; I’m here to assist you.  

I'd like to ask you a few questions in order to gather more information about the concern and find the best way to help.

• What model of thermostat do you have? If you’re unable to recognize it, for your reference, check out this article: How to tell which Nest thermostat you have. 
• Are you able to see an error code or notification on the thermostat?
• What troubleshooting steps have you taken so far? 

If you have any more information that could be helpful, please let me know.

Best regards,

Daniel

[Louise13]

There is no error code and I am not down at the apartment until Christmas time. It seems to be the same issue as others have had but can not see how this has been resolved for them.

I have taken all the trouble shooting steps recommended with no change to the situation.

Is it worth factory setting it and starting again?

[moralesvicente]

Hey Louise13, 

Thank you so much for keeping me updated. So before proceeding to perform a factory reset, let's explore more options.

To continue providing you with more information and troubleshooting tips, could you please answer these questions? 

• What is the exact model of the thermostat that is experiencing this behavior? Here's a reference article: How to tell which Nest thermostat you have. 
• What's the software version of your thermostat?
• Can your other devices find your Wi-Fi network name?
• Do you only have one WiFi network, or are there others?
• Can your other Wi-Fi-capable devices (phone, tablet, computer) connect to the internet through your Wi-Fi network?
• Has there been any recent change in the home Wi-Fi network?
• When attempting to re-establish the internet connection on the thermostat, what exact message or notification is displayed?
• How far is the thermostat from your Wi-Fi network? 

This information will be beneficial in continuing to provide further assistance. I'll be looking for your response.

Best regards,

Daniel