NO RESPONSE FOR WARRANTY CLAIM!!!

[sinman02]

It's been over 3 weeks since submitting a warranty claim (in warranty period) for a Nest thermostat and I've gotten ZERO response.  There appears to no option to reach out to a human being to inquire.  Does Google support it's own products at all???

[Jenelyn_O]

Hi sinman02,

Thanks for reaching out. I'm sorry if you still didn't get any response from our team. I've followed up with our warranty claims team. Please expect an email update from them anytime soon. I'll leave this thread open, and let me know if you get assistance.

Best,

Jenelyn

[Leclaire88]

I have gotten no response either. I cannot find a human being to talk to anywhere.

[Jenelyn_O]

Hey Leclaire88,

I checked your case and one of our team sent you a message. Please check your inbox, junk, and spam folder and continue the conversation there. If you have any questions or concerns, please feel free to create a new thread as I'll be locking this thread after 24 hours. 

Thanks,

Jenelyn