Need help with Google Nest 3rd gen Thermostat base plate replacement

[sakshi11232]

Hi,

My Google Nest thermostat is have E4 error. The electrician told me that display unit isnt working. I ordere da new display unit but its showing the same E4 error, to which now he is saying the base plate's fuse must have gone off.

he has advised to get base plate replaced, any suggestions how can I get one or is it covered under warranty?

[alejandom]

Hi @sakshi11232,

First I would like to thank you for posting in our community page, on the other hand I apologize for the inconvenience that you are having with your Nest thermostat. In this type of situation with your Nest thermostat it's important to check with our customer service line more details and information to pin down what is the issue and see if it's able to proceed with a replacement, please follow this link to contact our customer service line.

Regards, 

Mario.