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Nest 4th Gen Learning Thermostat Needs Temperature Offset Function

Melvis
Community Member

‎12-01-2024 09:22 AM

It is perplexing to me that one of the most intelligent thermostats on the market lacks a basic feature, Temperature  Calibration Offset . I have verified with environmental lab quality traceable temperature sensors that our installed Gen 4 Nest Learning Thermostat reports about 5 degrees Fahrenheit warmer that actual.  In the vast majority of temperature control devices, including thermostats, that I have used in my life offer this basic feature. Conceivably, this would easily be remedied through a software update. I would sincerely appreciate the effort if Google Nest engineers could remedy this issue. Thank you

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virnab
Community Specialist
Community Specialist

‎12-04-2024 01:35 PM - edited ‎12-04-2024 03:41 PM

Hi Melvis,

 

Thank you for reaching out to our community.

I’m sorry to hear that after you verified with an environmental lab quality traceable temperature sensor that your Gen 4 Nest Learning Thermostat reports about 5 degrees Fahrenheit warmer than the real temperature. No worries; it is my pleasure to assist you.

Before I start further troubleshooting, let me ask you a few questions:

  • When was the thermostat installed?
  • Where did you install your thermostat? (in a room and on a wall or stand)
  • Do you have other active Nest thermostats? If yes, do they show the same issue?
  • When did the issue start?
  • How big is the difference between the readout of the Nest thermostat and your other thermostats?
  • Have you tried any troubleshooting steps? If yes, would you mind listing them?
  • What is the brand/model of the HVAC/heat pump?
  • Is the problem continuous or under specific circumstances?
  • Any recent changes to the HVAC system?
  • Any recent power outages or power issues?
  • Which country are you located in?

In the meantime, I'd appreciate it if you could check the WiFi signal strength by going to Settings > Technical Info > Network. 

Additionally, please check the ambient temperature with a thermometer and take a photo of the thermometer next to the Nest thermostat to see the difference in readings.

Thanks for your attention. I will be looking forward to your answer.



Best regards,

Virna

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