Nest 4th gen 24-hour format setting not working

[Justinas420]

Hi, on Android app it is not possible to set thermostat to 24 hour format. Google Home app as well as thermostat are fully updated. If I click "24-hour format" button in "Display" settings, it allwos to click it and becomes blue, but seems to be never saved. I clicked it multimple times, resetted the app and thermostat and it just stays in 12-hour format mode

[GCH3 · Accepted solution]

Go to settings then device info. Change it there. Worked for me. 

[GCH3 · Accepted solution]

Go to settings then device info. Change it there. Worked for me. 

[sicsacol · Accepted solution]

Hi @Justinas420,

Thanks for reaching out to the community. I understand you're having difficulties setting the 24-hour time format on your Nest Learning Thermostat (4th gen) because the setting isn't being saved after you tap the button in the Google Home app, causing it to revert to the 12-hour format. I appreciate the detailed information you've shared and your troubleshooting efforts so far. No worries, let's work together to get this resolved. To help with that, I have a few questions for you: 

• Have you had a chance to follow the steps that GCH3 shared? If so, what happened when you tried them?
• Did you try setting the time format for your Nest Thermostat on a different phone?

@GCH3, thank you for sharing the information.

Any additional details you can provide will be helpful.

Cheers,
Jonathan

[Justinas420]

Hello sicsacol, 

Yes GCH3 method worked. But this is only workaround (finding same option deeper in settings), the bug needs to be fixed.  Thanks