01-21-2023 03:31 AM - edited 01-21-2023 03:32 AM
I'm trying to add my Nest E thermostat to the Nest app. This is the first time using it, it's not connected to an app before. It gets to the WiFi stage then won't finish connecting. It gets to connect, then test, but fails at the "setting up Nest network" stage. Once it fails, the Nest seems to hang, stuck in the spinning dots, and I need to do another hard reset to restart the process and seemingly get nowhere further.
I've tried:
Rebooting the WiFi
Rebooting my phone
Hard reset (about 50 times) on the Nest E
Setting WiFi to 5g only
Setting WiFi to 2.4g only
Rebooting modem
Setting DNS to Google's 8.8.8.8
Setting DNS to Cloudflare's 1.1.1.1
I don't know what else to even try at this point.
01-25-2023 03:02 PM
Hello NurseHolliday,
I'm sorry to hear you're having issues adding your thermostat to the Nest app, and I appreciate all the steps you've taken. Let's try the steps here:
Please let me know if that works.
Thanks,
Mark
01-30-2023 09:50 AM
Hey there,
I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.
Thanks,
Mark
01-31-2023 10:20 AM
Hi NurseHolliday,
I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.
Thanks,
Mark