Thermostat offline in nest app

[athome1]

Nest thermostat (installed by a professional) shows its connected to wifi and works properly, but the nest app on 2 iphones shows the thermostat is offline. Please help fix this problem as having the app is the only reason we purchased the Nest. 

I’ve restarted the thermostat, reinstalled the nest app, and reconnected wifi. I dont know what else to do. HELP!

[Hutabarat]

Same problem! 

[Markjosephp]

Hello folks,

I'm sorry to hear that you're having issues with your thermostats, which show offline in the Nest app. I'd love to help.

I found an article with some troubleshooting steps for when your thermostats went offline. Please let us know if that helps.

Thanks,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hello there,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.

Thanks,

Mark