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Nest Home Report Email Not Received

toddjbailey
Community Member

I am looking for the email Home report that was sent monthly. For some reason I did not get them for the past 2 months. Chat has been not the best. 

8 REPLIES 8

laurentbourg
Bronze
Bronze

Can you double that your Nest Home Report option is still enabled in the Nest App? You can access it in the settings, notifications. 

toddjbailey
Community Member

Yes, It is. I am currently looking for the 2 previous months I did not receive. 

Ok thanks. You are missing September and October, correct?

Correct

I have experienced in the past (very infrequently) sporadic delays in the Nest Home report delivery which self fixed. A community specialist might be able to  look into this specific case further. 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Hello, I chatted with someone at Google who had me download my takeout information. There was a lot of data there but not specifically the amount of hours the nest was on. I did end up receiving October 2021s report on the 27th. I am hoping that September was a fluke. 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS