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Nest Learning - Heat Pump only calling cold air

Community Member

Recently installed a Nest Learning and have had nothing but issues on my heat pump unit. I have tried both O and B settings but I cannot get the thermostat to call heat correctly. When the thermostat saying calling heat it calls cold air... I have had a professional out and they keep saying that it is a nest issue. He connected a $5 thermostat and it called correctly. I have other Google home products so I want to keep it but I am close to at my wits end trying to the issue fixed! Can someone help!?