Nest Learning Thermostat will not follow Schedule for cooling

[MGJeep]

I have set schedules for both heating and cooling. I also have the following features turned OFF:

• Home/Away Assist
• Auto Schedule
• Cool to Dry
• Eco

In Heating mode, it follows the schedule as expected. In Cooling mode, it does not follow the schedule. I have changed the schedule for cooling to see if it will somehow update, but it won't. 

To make matters even more confusing, if I set it to Heat/Cool mode (where there is a min and max set temp), it will follow the heating schedule for the min temp, but not use the cooling schedule for the max temp.

I don't think I've missed any setting that could be affecting this, but I'm open to anything I may have missed.

[EdwardT]

Hi MGJeep,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the schedule of your Nest Thermostat. I'd love to know more about this and I have a few questions:

• Does the cooling work if you manually change it?
• What does the thermostat say when it's supposed to cool while it's on Heat - Cool mode?
• How is your Nest Thermostat wired?

Looking forward to your response.

Thanks,

Edward

[MGJeep]

Thanks for the reply.

Yes, the system will cool to any manual temp set. The only problem I've found is that it won't follow the programmed schedule for cooling. In Heat-Cool mode, if the temp is below the cooling set temp, it will cool. 

Not sure about wiring. The unit is in a vacation rental about 200 miles away, so I cannot check it anytime soon.

[EdwardT]

Hi MGJeep,

Thanks for the response. Is there any chance that you've manually set the Nest Thermostat to Eco mode before the cooling schedule? You could click on this link to learn more about your Nest Thermostat's schedule.

Thanks,

Edward

[EdwardT]

Hi MGJeep,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[MGJeep]

Edward,

No, I have Eco mode off when this happens. 

[EdwardT]

Hi MGJeep,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi MGJeep,

Just checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be happy to assist you.

Thanks,

Edward

[MGJeep]

I did try to fill out the form, but it won't allow me to submit it. After filling in all the requested info, I get the following error: 

Refresh this page and try again. Sorry, there was a problem with the form.

[EdwardT]

Hi MGJeep,

I'm sorry to hear that you weren't able to send the form. If possible, could you try a different browser?

Thanks,

Edward

[MGJeep]

I've tried to submit the form in both Chrome and Edge, and I get the same error. 

[EdwardT]

Hi MGJeep,

Thanks for letting us know. I created a case for you and forwarded it to our team. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

Thanks,

Edward