Cannot add a 2nd thermostat to the app

[daisysiou]

I have had both thermostats added to the app before but I had to do a factory reset on them and now I can only add one,  This is the message........    "The app is having trouble connecting to the assisting Nest product. Make sure your close to it, that's it's online and that you r phone is connected to the same wifi network. TD013 (4096). "   I keep getting this error. I already reset to factory setting twice. I can connect either one by its self but when I try to add one or the other as a second device it gives me the error message above. Please help.

[David_K]

Here are the steps you can try to troubleshoot this:

https://support.google.com/googlenest/answer/9703157

How close together are you two thermostats during the setup? 

[Ryan_G]

Hey daisysiou,

Thanks for reaching out and we're sorry to hear about what's happening.

I'd like to jump in here and check if you've seen davidking's response. Let us know if you have further questions by replying to this thread and we'll be glad to assist you.

Thank you for helping us, davidking.

Best regards,

Ryan

[MikeK]

Hi Ryan,

I'm having the same problem (TD013) when trying to add additional thermostats to my Nest app. Is there a method to add multiple thermostats?

Thank you,

Mike

[jzwy]

I figured it out. I have the Nest Learning Thermostat and the original nest app on iPhone, not Google Home.   

So here is what I did to make it work:

1. Setting, reset, Wnn network 

it will say if you haven’t migrated to Google Home you won’t get the latest features, Press to continue.

2. Back to Setting, Nest App, and press to continue. It will ask you to get internet connection first, go ahead and follow the instructions to add internet connection 

3. then it will give you the option to get entry key. Get the entry key. Do not scan the QR code or use the 6 digits key on the device. You will get a ###-ABCD 7 characters key 

4. Go to your nest app on your iPhone, use the 7 character key to add device 

[Rooselooster]

Searched multiple threads for this answer. This fixed it for me. Thanks!!

[Ryan_G]

Hey subratadnath,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

[jzwy]

I have the exact same problem. Tried every solution and still doesn't work. - reset everything - not using 5G - bring the original one close to 2nd one - bring second one close to the original one - airplane mode. nothing worked!

[daisysiou]

I just tried again and it worked! Totally random but I started the QR code scan from like 3 feet away and just came closer and closer till it scanned and it worked! Try it, hopefully it works for you... I did keep it on a non-5g network and I reset the thermostat from the settings menu (not a factory reset) before I did it but that’s it!