11-23-2023 07:45 AM
The thermostat works most of the time, but often it shows orange and that it's working but the heat does not go on. In order to get it to work I turn the heat down until it's black again and then turn it back up and then it works again. This is a forced air natural gas system. Never had any issues with the old thermostat.
11-25-2023 09:02 AM
Hi JamieH,
Oh no! I'm sorry to hear that your heat does not go on though the thermostat says otherwise. Let's see what's going on. A few questions:
Keep us posted.
Best,
Zoe
11-27-2023 07:29 AM
Hi Zoe, Here are the answers to your questions
Let me know your thoughts. I have turned off the Nest learning system and it seems to work now, but kind of not why I purchased the Nest. Thanks
12-08-2023 08:42 AM - edited 12-08-2023 08:43 AM
Hi there,
Thanks for getting back to us, and I'm sorry for the late response. Check your air filter, as a clogged filter might cause a similar symptom. If the air filter is dirty and needs to be changed, replace the air filter and let us know if the issue continues after they change the filter. Refer to the Air filters and filter reminders article for more details.
Regards,
Zoe