Nest Learning - no Usage - Not cooling

[ceciliam11]

My nest was working fine, now its showing not cooling and "no usage" in history.  I came home to a house set on ECO between 68-72 and it was 83 one day and 93 another. Help

[Jenelyn_O]

Hi ceciliam11,

Thanks for reaching out. I'm sorry for the delay. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Do you notice some messages or code on your thermostat screen? Did your utility company install a box on your HVAC system that turns the system off during high demand (peak) times to save energy?

Best,

Jenelyn

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Jenelyn.

Thanks,

Archie

[EmersonB]

Hi everyone,

@ceciliam11, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jenelyn and Archie.
 
Regards,
Emerson