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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21755 Views
  • 0 replies
  • 6 kudos

Nest Heatlink Dead

Hi. My Nest Heatlink is dead, no lights, won’t reset etc. I can confirm that power is being supplied to the Heatlink and I can force my heating to come on by connecting the common and call for heat wires (which is how I’m heating my house). I raised ...

Change air filter message won't stay acknowledged.

I am having two issues regarding my thermostat. It's a Gen. 3 thermostat. It worked fine for the first year. I am using the Nest app but it is also tied into my SmartThings app. It began by notifying me that the wiring was bad and showing me the wiri...

PeterV959 by • Community Member
  • 623 Views
  • 1 replies
  • 1 kudos

Stop changing my thermostat

It keeps changing my thermostat settings. I set a temperature and it changes usually during the early morning hours. I always used nest app and when I reinstalled I used google home app and nest app. This problem started happening. I set my get to 62...

Bsl by • Community Member
  • 3325 Views
  • 17 replies
  • 0 kudos

Additional thermostats for Nest Learning Thermostat 3rd gen

Hi there everyone, just joined-up to ask a question so hope you can help. My question is - can I add additional temperature sensors to my Nest? My example situation is water-based underfloor heating downstairs (Zone 1 which is kitchen and living room...

Dazzlr by • Community Member
  • 1039 Views
  • 5 replies
  • 0 kudos

Nest Thermostat says heating but furnace isn’t on.

The device is set to 71, it’s 69 in my house and it says that it’s heating but the furnace isn’t running. I lowered the heat and then raised it again and the furnace kicked on also it kicked on eventually once too. Also it said it ran for 12 hours to...

W5 Error Message 2022

Have a Google Nest Thermostat and it stopped connecting to the wifi (which is on a google mesh network throughout my house) and flashes the W5 error message when I try to reconnect it.I’ve done the hardware reset of the device itself, reset my router...

MrDrewT by • Community Member
  • 1872 Views
  • 4 replies
  • 1 kudos

Nest thermostat says online. Cell phone says offline.

Nest thermostat says online. Cell phone says offline. I have reset/restarted several times and still same problem. From what I have read many have had this same problem. Now what. Some have suggested to get rid of the Nest/Google whole setup. I'm als...

ByNordby by • Community Member
  • 895 Views
  • 4 replies
  • 2 kudos

Nest Thermostat disconnected from phone app

I got up this morning and thought it was a little cool so I checked the Nest app on my phone to turn up the heat and apparently there was some sort of update over night and my phone is no longer connected with the thermostat. How do I get it to recon...

BornmanL by • Community Member
  • 1134 Views
  • 5 replies
  • 0 kudos
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